United States
FREE SHIPPING ON ALL ORDERS OVER $59

FAQ

Shopping with us

How do I contact Le Specs ?
How do I order online?
What forms of payment do you accept?
What do I do if the item I'm looking for is no longer available for purchase online?
Is it safe to use my credit card on Le Specs?
Can I make a change to an existing order?
Where's my confirmation email?
How do I use a promotional code?
What happens if something I order is out of stock?
How secure is my personal information?
What if my credit card shows multiple charges?
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What if I am ordering and there is an error in the checkout?
What currency are Le Specs prices displayed in?

Shipping Questions

How long will it take for my order to arrive?
What are the delivery charges?
How do I know my order is shipped?
How will my order be shipped?
Do you ship internationally?
How much does International shipping cost?
Will my order incur customs charges?
What happens if my items get lost in the mail?
What happens if something arrives damaged or defective?
What happens if an item is missing from my order?
What happens if I receive an incorrect item?
Do you deliver to PO Box Address?
Can you deliver to my work address?
Can I ship to multiple addresses?
Can I track my order?
Will I have to sign for my order?
Why haven't I received my order?
Can I change my delivery address?
How can I be sure that the frame I have chosen will fit my face?

Returns

What Is Your Returns Policy?
How do I return an existing item?
How long are my frames under warranty?
Can I exchange/return my sunglasses?
How do I return an item?
I have lost my Invoice. What do I do?
What happens to my return when it reaches Le Specs?
Do you pay for my return shipping?
Have you received my return?

Misc.

Will my sunglasses come with a case or accessories?
Are all your sunglasses brand new?
Do you sell prescription sunglasses?
How should I care for my products?
How do I find an item?
At what hours is the customer service available?
What if there's a problem with my order?
What is a backorder?
What is the Recommended Retail Price (RRP)?
I saw what I wanted on your site this morning but now it isn’t available anymore?
Do you accept cheque or money order?
I have a promotion code; how do I redeem it?